A little guidance.
Help with your LadyLucky adventure.
A wand hasn’t appeared
Make sure you completed the rewarded ad and have an internet connection. Reward verification can take a little time. Reopen the Shop to check your balance before watching another ad.
An ad is unavailable
Ads may not be available at every moment. Please try again later. Your first daily test remains free.
Your guest profile
Keep a note of your Player ID when asking for help. Avoid deleting the app or clearing its data while a guest-account issue is being investigated.
Contact support
When reporting a problem, include your Player ID, iPhone model, iOS version and a description of what happened. Do not send passwords or account credentials.
Privacy requests
For privacy or account-deletion requests, email Microbot at the address above with your Player ID. See our privacy policy for the current information.